(1)第一种情况
客户已下单还没发货但因地址填写错误或其他原因要求修改地址。
亚马逊售后问题处理方式：卖家可以联系并让客户将正确的新地址发送过来，并友好的和客户沟通进行再次确认，保证地址无误。
(2)第二种情况
客户订单已发货，但客户因某些原因需要修改地址并把新地址发送给卖家，要求卖家把产品发到新的地址。
亚马逊售后问题处理方式：
如果产品价格不是很高，卖家可考虑重发一个到客户的新收货地址，一般来说，为避免后续的客户纠纷，这是一种无可奈何的做法。
如果产品的价格过高，不建议卖家重发货了。建议卖家可以给客户写封邮件，邮件内容委婉地说明订单已发货，不便于修改地址，并请求客户谅解。
建议卖家联系客户，询问取消订单的原因，做记录，如是产品问题，可为日后优化作为意见参考。
(1)第一种情况：订单未发货
如果卖家收到Order cancellation request邮件，客户要取消订单。
亚马逊售后问题处理方式：这种情况卖家可以看看客户取消订单的原因，根据客户的要求进行取消订单即可。
(2)第二种情况：订单已发货
亚马逊售后问题处理方法：
建议卖家先联系客户，询问取消订单原因;
告知客户订单已发货，无法追回货物;
友好的和客户沟通，询问客户是否愿意接受此商品;
若客户不要此商品，到货之后建议客户拒签，卖家给客户进行退款;
若客户签收了此商品，对于FBA的订单，可退货到FBA海外仓。
若卖家不是FBA发货，可在网上找代理或自己有途径的找一个海外当地地址进行处理，卖家需要支付相应的邮费和退货费;这个方式比较麻烦，相对退货成本也比较高，如果能和客户协商好退款最好。
(1)收到一个亚马逊退货请求return request
(2)沟通解决，若客户愿意修改差评
(3)若客户给出的差评不合理，卖家找平台解决，找到差评ID,点击detail，点击下方Request removal
一般情况下，我们都会尽力联系买家让对方接受退款而不退货，因为退货成本太高。常见退货原因有：不想要、破损、发错货或颜色、长时间未收到货等情况，那么，怎样更有效的进行沟通呢?
(3)漏发情况
(4)产品与描述不符合
(5)产品的参数不符合
(6)不知道如何使用产品
(7)质量问题
(1)首先查看买家开A-Z具体原因
1、不能在邮件里面直接显示出：我给你退款你帮我关掉A-Z，会被亚马逊认为是利诱方式。
2、先解决客户的不满意，客户满意我们的处理方法之后，再让对方给我们关掉A-Z。同时表示感谢等等。
3、如果客户不回复邮件的话，直接打电话给到客户。
一般电话会更快更好的解决问题，即便是需要退款请求对方帮忙关闭A-Z，也要注意措辞。
1.收到退货请求，要在24小时内及时处理
2.在对待客户问题的时候，不管你占不占理，语气还是必须的客气
3.亚马逊有时会根据你跟客户的沟通来判断谁胜诉，所以当要给客户邮件时，语气不要太强硬
Dear____，
Thanks so much for your great support on 店铺名.
So sorry for the inconvenience that the swimming suit（产品名） did not fit you.
Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?
Just suggestion, if you insist on returning it back, we will go to the further step.
Waiting for your reply.
Best Regards
Dear____，
Sorryto hear that you would like to cancel the order *|OrderId|*.
Wehave to say sorry that it has been sent out. We can not stop the shipment.Maybe you can have put it on first and see if it is suitable after you receivethe item. The {商品名称}may be quite suitable for you, to say the
least, if you don’t like it, you can give it to yourrelatives or friends as a gift.
Sorryfor the inconvenience and hope you can get it soon. Please let us know if youhave any questions or concerns. Keep in touch. We will try our best to solve itfor you.
Have anice day!
Sincerelyyours,
*|ShopName|*After-sales Customer Services
Hello *|buyer_name|*,
I’m the Customer Satisfaction Manager for . Your complete satisfaction is my number one priority.
I am contacting you today to thank you for your recent purchase with us on Amazon for the:
*|title|*
Also, I wanted to ask you for a favor…
In our efforts to best serve our ongoing customers, we would be extremely grateful if you could leave us an honest review detailing our product quality and your overall experience. Your review of our product also helps other Amazon shoppers feel confident in their purchase. And it gives us insights on how to improve our product in the future.
Please click the following link to share your experience:
amazon product name
If you have any issues with your purchase, please let me know. I will personally take care of it.
As an Amazon seller we thrive on your review and support. Thanks again for shopping with us!
Have a great day!
Support Team
Hello *|buyer_name|*,
I’m the Customer Satisfaction Manager for . Your complete satisfaction is my number one priority.
I am contacting you today to thank you for your recent purchase with us on Amazon for the:
*|title|*
Also, I wanted to ask you for a favor…
In our efforts to best serve our ongoing customers, we would be extremely grateful if you could leave us an honest review detailing our product quality and your overall experience. Your review of our product also helps other Amazon shoppers feel confident in their purchase. And it gives us insights on how to improve our product in the future.
Please click the following link to share your experience:
amazon product name
If you have any issues with your purchase, please let me know. I will personally take care of it.
As an Amazon seller we thrive on your review and support. Thanks again for shopping with us!
Have a great day!
Support Team
Hello *|buyer_name|*,
Thank you again for your order of:
*|title|*
We wanted to make sure you’re completely satisfied with the delivery of your order. Please take a moment to inspect your item. If there are any issues, please contact us and we will resolve them as soon as possible.
As a small business, your feedback is extremely important to us. Would you please take 5 seconds of your time and leave us feedback regarding to our customer service, shipment and your overall purchasing experience?
As an Amazon seller we thrive on your feedback and support. Thanks again for shopping with us!
Sincerely,
Customer Service Team
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